Return of goods

If you need to return an item, please follow the instructions below:

Return conditions:

Deadline: You can return the goods within 30 days from the date of delivery.

Condition: The item must be in its original condition, unused and in its original packaging. The sports glasses must not be damaged.

Procedure: Download this file and follow the instructions

Refund:

Once we receive your returned goods, we will inspect them and process your refund.

We will refund your money to your bank account within a few business days.

If you have any questions or need assistance with your return, please do not hesitate to contact our customer service at podpora@loya.sk

Complaints

If you received damaged or faulty goods, we are here to help. Follow these steps to file a claim:

Claim conditions:

Deadline: Complaints about damaged or defective goods must be filed within 30 days of receipt.

Procedure: Download this file and follow the instructions

Warranty:

Frame Warranty: We provide a lifetime warranty on the frame of our sports glasses.

Lens Warranty: We offer a 2-year lens warranty.

Solution:

Once we receive your complaint, we will review all the information and propose a solution. This may include a replacement, repair, or refund, depending on the nature of the problem.

We will keep you informed throughout the process and ensure that your issue is resolved promptly.

If you need further assistance or have questions regarding your claim, please contact our customer service at podpora@loya.sk