Refund policy

1. 30-Day Return Policy

At LOYA, we stand by the quality of our products. If for any reason you are not satisfied with your purchase, you have 30 days from the date of delivery to return the item for a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

  • It must be in the same condition as you received it.

  • It must be unused, unworn, and with all original tags attached.

  • It must be in its original packaging (including the case and cleaning cloth).

2. How to Make a Return

You can start the return process in three simple steps:

  1. Contact our support team at support@loyasport.eu and provide your order number.

  2. We will provide you with the return address and exact shipping instructions.

  3. Pack the item securely to prevent damage during transport.

Note: Unless the return is due to a defective product, the customer is responsible for the return shipping costs.

3. Refunds

Once we receive and inspect your package, we will notify you of the result via email.

  • Approved refunds are processed automatically through your original payment method.

  • It typically takes 5–10 business days for the funds to be credited to your account (depending on your bank).

4. Damaged or Incorrect Items

Please check your order carefully upon arrival. If you find that the item is defective, damaged, or you have received the wrong product, please contact us immediately at support@loyasport.eu.

We will investigate the situation and resolve the issue as quickly as possible at our expense to ensure you receive a flawless product.